Frequently Asked Questions
Do you offer Cash on Delivery?
Yes! We offer Cash on Delivery (COD) for all orders within Lahore.
What are your delivery areas?
Currently, we deliver exclusively to Lahore. Nationwide expansion is coming soon!
How long does delivery take?
Standard delivery takes 2-4 business days within Lahore.
Do you offer free shipping?
Yes! Free shipping on all orders above Rs 2,000. Orders below Rs 2,000 have a shipping charge of Rs 150.
What is your refund policy?
We offer refunds within 7 days of delivery for unused products in original packaging. Note that innerwear and intimate apparel cannot be refunded for hygiene reasons.
How can I track my order?
You can track your order by visiting our Track Your Order page or by contacting customer service at 0312-XXXXXXX.
What sizes do you offer?
We offer a wide range of sizes from XS to 2XL. Please refer to our Size Chart for detailed measurements.
How can I contact customer service?
You can reach us at 0312-XXXXXXX, via WhatsApp, or email us at support@zinvex.com.
Are your products original?
Yes! All our products are 100% original and come with quality certifications.
Can I exchange products?
Yes, we offer exchanges for different sizes or colors within 7 days of delivery, subject to product availability.