Privacy Policy

Introduction

Welcome to Zinvex. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from our online store.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Place an order for our products
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer support

The personal information we collect includes:

• Name and Contact Data: Your full name, email address, phone number
• Delivery Information: Shipping address, city (Lahore only), postal code
• Payment Information: Payment method selection (Cash on Delivery, JazzCash, EasyPaisa)
• Order Details: Products purchased, quantities, sizes, colors

How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders (via phone, email, or WhatsApp)
• Arrange delivery to your specified address in Lahore
• Send order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Improve our products and services

Payment Security

Cash on Delivery (COD): We do not collect or store credit card information for COD orders. Payment is made in cash directly to our delivery personnel.

JazzCash & EasyPaisa: For digital wallet payments, customers send payment screenshots via WhatsApp for verification. We do not store your JazzCash or EasyPaisa account credentials. All payment confirmations are handled securely through official channels.

Delivery Restrictions

Currently, Zinvex only fulfills orders within Lahore. However, we are actively working on expanding our logistics to provide nationwide delivery across Pakistan in the near future.

At present, Zinvex provides exclusive delivery service within Lahore only. We collect delivery addresses solely for customers within Lahore city limits.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With delivery partners to fulfill your orders within Lahore
• When required by law or to protect our rights
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order processing, customer service, and legal compliance requirements.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: