Refund Policy
Last updated: January 2026
Our Refund Policy
At Zinvex, customer satisfaction is our priority. We offer a hassle-free refund policy for products that don't meet your expectations.
Eligibility for Refunds
- Product must be unused and in original packaging
- Refund request must be made within 7 days of delivery
- Product tags and labels must be intact
- Proof of purchase (receipt or order number) required
Refund Process
- Contact our customer service at 0312-XXXXXXX or via WhatsApp
- Provide your order number and reason for refund
- Return the product to our specified address
- Refund will be processed within 7-10 business days after verification
Non-Refundable Items
- Innerwear and intimate apparel (for hygiene reasons)
- Products showing signs of wear or use
- Sale or discounted items
Contact Us
For any questions about our refund policy, please contact us at support@zinvex.com or call 0312-XXXXXXX.